Universal Sompo Car Insurance

Universal Sompo Car Insurance is a comprehensive car insurance package offered by Universal Sompo General Insurance Company Limited. The private-public partnership based insurer is a joint venture between f Indian Bank, Indian Overseas Bank, Karnataka Bank, Dabur Investments, and Sompo Japan Insurance Inc. The insurer offers private as well as commercial insurance under its four-wheeler banner. The private car package covers loss arising out of man made and natural calamities, legal liability to third party personal injury and property damage and compulsory Personal Accident cover for owner drivers. You can also avail a discount for opting higher voluntary excess.

Basic Benefits

This policy covers damages to your car caused due to explosions, lightning, theft, burglary, riot, strike, malicious acts, terror attacks, earthquakes, floods, and accidental external means land or rock slide.

This policy under its comprehensive coverage offers compulsory personal accidental cover to the driver and car owner.

• Loss of Accessories – It offers coverage for electrical and non-electrical accessories of your car with this cover.
• Personal Accident Cover – This option provides personal accident cover to occupants of the car
• Legal Liability – With this option as the name suggests it offers a legal liability to cleaner, paid driver or any workman who is specifically named in the policy.

Discounts offered under Universal Sompo comprehensive car insurance plan are as follows:

• Special discounts for Automobile Association membership
• Discounts for installing anti-theft devices in your car
• NCB discount on subsequent renewals

• Compulsory deductible amount
• Ageing, wear and tear
• Depreciation
• Damage by person without driving license
• Damage to tyres and tubes

Note: All the plans mentioned below offer comprehensive coverage with exclusions and benefits mentioned above.

Emergency Assistance Coverage

This is an add-on benefit offered under private car insurance policy. Under this benefit on site minor repair of car, battery jump start, fuel delivery, lost/ stolen key coverage, etc. are provided within 50 km from the breakdown point up to nearest vendor (a place where possible solution is available) or city.

Nil depreciation/ Zero depreciation

This cover protects the vehicle from the depreciated or reduced value of car parts (this includes the paint, plastic parts, etc.). The depreciated value is anywhere between 5- 50% and is effective right after the car drives out of the showroom. Thus, with this add-on cover the out of pocket expenses of the insured are saved to a large extent at the time of claim.

Note: This add-on cover is available only up to 3 years from the date of first purchase.

Return to Invoice

This benefit the ensures that insured gets an invoice price in case it is stolen or has total loss due to a major accident.

Flat Tyre Support

This plan offers two add-on covers namely Zero Depreciation (available in Silver plan mentioned above) and

Loss of Use/ Down Time protection

The loss of Use/ Down Time protection benefit offers daily cash allowance up to INR 500 per day for a maximum of 5 days or 15 days depending on partial or complete loss respectively. Under this benefit, the cost of alternate transport for the period of repair or replacement of car is also covered.

Platinum Plan

This plan offers three add-on covers namely Zero depreciation, Engine and Gear box cover and No-claim bonus protection.Engine and Gearbox cover - This add-on cover offers coverage for the non-accidental of engine, its parts and/ or gearbox damage. This damage can be a result of floods, leakage of lubricating oil, etc.No-claim bonus protection - This add-on cover offers coverage for the no-claim bonus which is the premium discount which insured earns after every claim free year. Normally, the no-claim discount is lost after a single claim however, with no-claim bonus protect the no-claim discount earned is protected after one claim in a year.

Titanium Plan

This plan offers four add-on covers namely Zero depreciation, Engine and Gear box cover, No-Claim Bonus Protect and Cost of Consumables.The cost of consumables add-on cover offers coverage for expenses towards consumable items like lubricants clip, nut bolt, break oil, etc.

Required steps for claim settlement and supporting documents:

1. In case of Own Damage

• Do not leave vehicle unattended
• Do not drive your damaged vehicle as consequential damages after an accident are not covered.
• Intimate Universal Sompo on their toll-free number - **1800 22 4030**

At the time of intimation, you need to provide the following details:

• Your Contact Numbers
• Policy Number
• Name of Insured person
• Date & Time of accident
• Location of Loss
• Brief description on how the accident took place
• Extent of loss
• And in case person intimating is not the insured/vehicle owner, place & contact details of the insured person.

After intimation, following are the steps to complete the process of claim -

• Lodge a claim with the duly signed Claim Form
• Copy of driving license, RC book, policy document
• FIR, if required (Kindly note down, contact details of people and vehicle number involved in accident)
• Original Repair Estimate Bill
• On receipt of the repair estimate bill and claim form, Universal Sompo appoints an independent automobile surveyor to assess the loss.
• The surveyor inspects the loss and damages, and submits the survey report with repair details to the company.
• Use cashless repair service by taking the vehicle to the any of the authorised garage network from its 3500+ garages.
• In case of cashless service, only Invoice receipt is necessary
• Whereas, in case of reimbursement provide estimate bill, original invoice and payment receipt/bill from the repairers
• Salvage of panels and other major parts should be collected to help in in minimizing the loss to a certain extent.

2. In case of Vehicle Theft

• Immediately contact Universal Sompo on their toll-free number 1800 22 4030
• Lodge the claim with duly signed claim form
• Original vehicle keys with copy of driving license, RC book, policy document
• Police FIR copy
• Final confirmation with “No Trace Report” of the insured vehicle from the police

3. In case of Third Party Claims

• Immediately contact Universal Sompo and intimate about an accident to third party on their toll-free number 1800 22 4030
• Gather all the required information, related to the accident, such as contact details of people and vehicle number involved in accident
• Lodge the claim with duly signed claim form
• Police FIR copy
• Keep copy of driving license, policy document and vehicle’s RC book ready
• It is then registered in the claims intimation register and investigation will be carried out about the accident.
• A trained investigator is appointed by Universal Sompo.
• On receipt of intimation form Court or MACT, a competent Advocate from the panel may be appointed and you must follow from thereon.

Once you have lodged the claim, Universal Sompo offers a Claim Tracking facility, so that you can track the status of the claim.

Renew your Universal Sompo car insurance policy online (before due date)

If your car insurance policy is still in force, you can renew it instantly. Here's how:

• Just enter your previous year's policy details
• Enter the basic vehicle details – make, model, and also vehicle registration detail.
• If you have lodged any claims in the previous policy tenure, you are not eligible to get No Claim Bonus. If you didn't lodge any claim, you will get a discount based on the number of claim-free years.
• Proceed to complete the process of renewal.
• Once the premium is paid, you will receive your insurance policy instantly.

Renew your Universal Sompo car insurance policy online after expiry

• Contact Universal Sompo and inform about the expiry of your previous year policy.
• Fix up an appointment with the surveyor for the inspection of your vehicle. If Universal Sompo accepts to offer you the car insurance, you can make the payment and you will receive the policy.
• The surveyor's insurance report is valid for only 24 hours. Ensure to renew and pay the premium within 24 hours of the survey.

Universal Sompo offers claims assistance with the most convenient and hassle-free processing. You can buy a completely tailor-made car insurance policy to suit your requirements. Get the most comprehensive coverage for your private car from Universal Sompo, which has more than 2000 authorised network garages to support cashless claim service. You can also attach optional Add-on covers to your car insurance policy. Universal Sompo comprehensive car insurance policy provides a protective shield to deal with natural and man-made perils that may incur to your car. Stay covered.