ICICI Mutual Fund is a part of ICICI-Prudential Asset Management Company Limited. This is a joint venture between ICICI Bank, one among the largest private sector banks in India and Prudential Plc, one of the leading companies from UK in the financial services domain. Started in 1998 with 6 employees and in 2 locations in India, this Asset Management Company (AMC) has grown tremendously with nearly 2000 employees and across 200 locations in India. The joint venture aimed to bridge the gap between the savings and the investment of the customers leading to long term wealth creation. They offer 47 mutual fund products and well-diversified portfolio which caters the need of diverse group of customers to achieve their lifestyle goals and requirements.
AMC provides portfolio management services both for domestic as well as international clients in various asset classes like equity, debt and real estates. They have created a mutual funds market in India that is one of the largest players in this segment. Under the mutual fund category the company manages substantial portion of assets and about 3 million customers constitutes their investor base. The company always maintains the investor centric approach with their focus being on the increasing accessibility for the benefit of its existing and prospective customers. The company emphasizes on the customer services to simplify life of its customers. Along with investment expertise and process orientation, they have very well-developed channels for customer service and customer care.
Majority of the customer care services have been automated throughout the financial services sectors. But there are always certain issues which cannot be resolved by automated process and personal interaction is needed with company’s representatives who can assist on the specific customer queries. It is one of the simplest and quick ways to get the information regarding mutual funds which is just a phone call away. A person can reach ICICI Mutual Fund Customer Care by the following ways:
If the person is calling from BSNL or MTNL, then call toll free Number: 1-800-222-999
To call from other phones, the toll free number is: 1-800-200-6666
Overseas Investors can call: +91-22-28586002
These numbers are available 24X7. While calling, there will be an automated Interactive Voice Response (IVR). One has to select the right menu and steer through the call. There will be some customer care representative, who will talk personally and help according to the customer’s requirement
Other than calling the customer care services toll free numbers, Customers can also reach out to the customer care services of ICICI Mutual Fund through emails. As the digitization reaching out more people, the access to internet and email is increasing. Email is quick and inexpensive mode of written communication and customers can send their query or grievances through email sitting at their convenient locations. It does not need to be any specific time or day to send an email. It is specifically useful when some documents are needed to submit to the company for some verification or settlement of certain grievances, disputes and so on. Digitized copy sent via email is accepted for these purposes and it saves time and hassles of going physically to the company locations to submit required documentation.
If the matter is not very urgent, email communication is a preferred way. Customers can email ICICI Mutual Fund Customer care at: enquiry@icicipruamc.com for any queries or requests related to service.
ICICI Mutual Fund utilises the SMS facility innovatively in its customer care services. For providing the non-urgent important information related to investment and mutual fund account statement, customers can use this facility. It is imperative that the mobile number is registered with the company and information will be provided only for the folio(s) in which units are held by the customer
To know instantly the Valuation of investment – The customer can give a missed call on 8882244488 from the registered mobile number and a SMS will be sent indicating the (i) Details of the Folio(s), (ii) Total valuation of the folio(s) and (iii) Scheme-wise valuation of the investment(s)
Easiest way to receive mutual fund account statement – If a missed call is given on 7065560111 from the registered mobile, an account statement will be sent within minutes to the registered email ID of the customer
The first point of contact to resolve any issue of the investors is by contacting the ICICI Mutual Fund customer care service. In case the issue is not resolved to the satisfaction of the investor, there is route of escalation of the grievances and complaints. Escalation can be made by contacting the following personnel:
Mr. Yatin Suvarna, Investor Service Officer – He is dedicated for unresolved grievances and queries
Ms. Supriya Sapre, Head, Compliance and Legal Services – For other issues and complaints
Investors can call the Board line at: 022-26852000
Contact by Email at: enquiry@icicipruamc.com
In case investors want to meet any personnel from Customer Care team for any issues, they can do so by visiting any registered branch office of ICICI Prudential AMC. These branches are present all over India and there are representatives who will help in answering the queries and assist in resolving issues.
One can find the suitable branch by accessing the official website: icicipruamc.com/ContactUs/BranchLocator.aspx and under Branch Locator, Select State and Select City. This will show all the branches available in that specific location.
Branch Timing is:
Monday to Saturday – From 9:30 a.m. till 6:00 p.m. (2nd and 4th Saturday of every month, branches will be closed)
How can I get ICICI mutual fund customer care number?
Go to the official web site of ICICI Prudential Mutual Fund: and under ‘Contact Us’ menu, it is available.
How to download ICICI mutual fund account statement?
Go to: icicipruamc.com/AMC_WEB/APP/ASPX/account_statement.aspx?Senand provide the Folio Number, Date range for the statement, Select File type, and enter the captcha. Click on ‘Submit’ button
Also you can give missed call to 8882244488 from registered mobile and SMS will come with requested information
Give missed call to 7065560111 from the registered mobile and account statement will be sent to registered email
How can I get ICICI mutual fund updated email id?
Go to the official web site of ICICI Prudential Mutual Fund: www.icicipruamc.com/ and under ‘Contact Us’ menu updated email ID will be available
How can I login ICICI mutual fund with folio number?
Go to: www.icicipruamc.com/VCF_AIF_WEB . Provide Folio number and Password in the space given. Complete the captcha and click on ‘Submit’
What is ICICI mutual fund office address?
Registered Office, Corporate Office and Central Service Office addresses are available in the official website: icicipruamc.com/ContactUs/BranchLocator.aspx Branch offices could be found in the ‘Branch Locator’ section in the same website
