Universal Sompo is a Joint venture of Indian Bank, Indian Overseas Bank, Karnataka Bank, Dabur Investments, and Sompo Japan Insurance Inc.
As per the ICMR-BFM survey, this Company ranked 5th in the top 15 for providing non-life insurance products.
Universal Sompo General Insurance Company Limited offers a range of individual as well as commercial general insurance products to its customers, with an aim to increase customer satisfaction by constantly improving their products.
Vision
Universal Sompo has its vision set on establishing themselves as the market leader in the general insurance industry. They seek to contribute to customer satisfaction by delivering value to their customers and consistently improving on their services.
Mission
Universal Sompo specialises in general insurance with an extensive range of coverages across car, bike, health, travel, commercial, bancassurance and a range of other insurance packages. While customer-centricism is a non-negotiable part of their mission statement, they aim to achieve the same by ensuring incremental growth, stable returns for their shareholders and seamless post-claim services to their customers. Last but not the least, they understand that their employees are the backbone for their success. As a result, they strive to create a dynamic work culture to contribute to the job satisfaction of their employees. This, in turn, will automatically translate to customer delight.
The share capital of the company is 268.18 crores.
Shareholders’ Net worth is over Rs. 1,129 Cr ; Gross Written Premium Rs. 3,487 Cr ; Assets Under Management (AUM) Rs. 3,741 Cr; Solvency at 1.92 times.
The insurer's mission is to provide world-class products as well as services to customers to increase revenue and provide stable returns to its stake-holders.
It has 117 offices at various locations across India.
The company offers 205 IRDAI-approved products and 1494 Add-on covers, ranging from Motor, Accident & Health, Home for Individuals, Shopkeepers Package, Crop and other nonlife packages for SMEs, Fire, Marine, Engineering, Employee’s Benefit, Project Insurance, Liability, and other special products for Corporates. Microinsurance covers the Rural segment.
Personal Accident Insurance Claims
In case of any accidental death or disability, the company should be informed immediately at 1800 22 4030.
The company’s executive would guide the insured with the required process.
Relevant documents would have to be submitted for making a claim. These documents include claim form, policy copy, claim intimation, FIR, death certificate, post mortem report coroner’s report, etc.
Health Insurance Claims
Reimbursement claim is when the expenses incurred during Hospitalization or bills of Hospitalization are directly settled by the Insured with the Hospital and post-discharge from Hospital claimed by the Insured from the Insurer for reimbursement.
Online Premium Payment Process
You may get in touch with Universal Sompo in the following ways:
Email – For customer queries their official email id is contactus@universalsompo.com. For claim related queries, the official email id is contactclaims@universalsompo.com.
Digital payments: You can also avail these digital payment gateways:
Debit/Credit Card – Visa, MasterCard, American Express and Bharat QR
Net Banking
Card on Delivery
Paytm
Offline Premium Payment Process
For offline premium payment or purchasing an insurance policy, you can call Coverfox at 1800-209-9970 and obtain all required details about the plans offered.
What are the benefits of a health card?
A health card enables you to access the cashless treatment facilities at the enlisted network hospitals of the insurer and TPA. Along with the details of the Insured person, it also mentions the contact information of the Insurer and TPA (Third Party Administrator). In case of a medical emergency, you can get in touch with the Insurer and TPA (Third Party Administrator), whose contact information is mentioned in your health card. This will enable you to get your doubts and queries addressed and you can also ask for assistance that you might need. This health card has to be shown to the relevant authorities at the hospital at the time of admission.
Where can I get network hospital list?
When the insurer issues your health card, it also provides you with an extensive list of network hospitals. However, this list is subject to change and the updated list is made available on TPA website.
You can access the network hospital list of Universal Sompo on their official website universalsompo.com
Within how many days should I submit the claim?
It is mandatory for the health cardholder to file the claim within 30 days from the date of discharge from the hospital or after the completion of treatment.
Is there any tax benefit that one can avail of while purchasing Health Insurance?
Those insured under a health insurance policy is eligible for a tax benefit under Section 80D of the Income Tax Act, 1961. Every taxpayer can avail an annual deduction of Rs. 25,000 from his/her taxable income for the payment of premium towards Health Insurance for self and dependants.
How do I know if my loss is covered under the policy?
For any queries or clarifications regarding insurance plans of Universal Sompo, you can call Coverfox at 1800-209-9970 or visit the insurer’s website.
What are the benefits I would get in case of partial permanent disability due to an accident?
For Permanent Partial Disablement, the compensation will be determined based on the nature of the injury and your percentage of Sum Insured as mentioned under the head 'Table of Benefit' in the policy document or according to the suggestions/recommendations of the Medical Practitioner appointed by Universal Sompo.
Whom to contact in case of a claim/hospitalisation on the Policy?
In case of emergency services or planned hospitalisation, the Health ID Card has to be shown at any of network hospitals of Universal Sompo to be eligible for cashless service. In case the hospital is not recognised as one of the network hospitals, the insured has to make payments and then submit a claim to the insurer or TPA (Third Party Administrator) for reimbursement, along with other necessary bills and documents.
Are accidental damages to my vehicle covered under the policy?
Yes, Universal Sompo offers an extensive range of covers that are customised to meet unique individual requirements. The Motor Insurance Plans offers cover against Legal Liability to third party property damages caused as a result of an accident as per the Motor Vehicle Act.
What are the claim documents necessary for car insurance claim settlement?
The essential documents for processing car insurance claims are:
Proof of the Insured’s Declared Value
Payment proof of Road Tax
Registration Charges as applicable for the class/make of the model of the insured vehicle indicated by the invoice received from the insurer during the purchase of the insurance policy
